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​PRIVACY POLICY

 

Introduction

This Privacy Policy reflects our commitment to protecting your personal data. At Espaço Clif, we value and respect your privacy, and we are committed to collecting, using, storing, sharing and protecting your personal data in a transparent and secure manner. This document details how we treat your personal data when you visit our website or use our services, in accordance with the General Data Protection Law, No. 13,709/18 (LGPD) and/or the General Data Protection Regulation of the European Union (GDPR). By accessing and using our environments, you confirm that you have read and fully understood our Privacy Policy. Your use of our services represents your free, informed and express consent to all the terms established. If you do not agree with any of the provisions, we kindly ask that you do not use our services.

Definition

For the purposes of this Privacy Policy:

● Personal Data means any information related to an identified or identifiable person.

● Personal Data Processing means any operation performed with personal data, such as collection, storage, use, sharing, among others.

● Controller is the natural or legal person, under public or private law, who is responsible for decisions regarding the processing of personal data.

● Operator is the natural or legal person, under public or private law, who processes personal data on behalf of the controller.

● Cookies are small text files stored on your device when you visit our website, used to remember your preferences and improve your experience.

● Child is a natural person under 12 (twelve) years of age, according to the Statute of Children and Adolescents (“ECA”).

● Adolescent is a natural person between 12 (twelve) and 18 (eighteen) years of age, according to the Statute of Children and Adolescents (“ECA”).

​Collection of Personal Data

We collect your personal data in various ways, aiming to offer a personalized and secure service. This includes, but is not limited to:

Information collected automatically: When you interact with our website or use our services, we may automatically collect data such as browsing data and information through cookies. This information is used to personalize your experience, process transactions, provide customer support and comply with legal obligations.

Purposes of Processing Personal Data

To ensure transparent and effective management of your personal data, we use the information collected for the following purposes:

● Provision of services and products: We collect and process your name, address, contact information and payment data to facilitate order processing, delivery of contracted products or services and account administration.

● Customer relationship management: We use your contact data to provide customer support, send important notifications about our services and communicate any changes or updates that may affect you.

● Continuous improvement of our services and products: We analyze usage data and customer feedback to improve our products and services, customizing our offerings according to your preferences and needs.

● Personalized marketing and communication: With your authorization, we use your name, email address and communication preferences to send you offers, promotions and relevant information that may be of interest to you, where applicable.

● Recruitment and application management: We collect personal information provided by you, such as your resume and contact details, to evaluate your application for job opportunities and for communication purposes during the recruitment process.​

● Supplier registration and management: We collect information necessary to register and manage our suppliers, facilitating communication and collaboration as established in the contract.

● Compliance with legal and regulatory obligations: We use your personal data as required by applicable laws, regulations and/or court orders, ensuring that all operations are carried out in compliance with current regulations.

These purposes are based on our efforts to protect your privacy and security, ensuring that your personal data is treated responsibly.

Sharing of Personal Data

To ensure the quality and efficiency of our services, we share your personal data in the following circumstances:

With Suppliers and Business Partners: We share information with service providers who operate on our behalf, such as technical support, among others. These partners are selected based on strict security criteria and are contractually obliged to use your data only for the purposes specific purposes for which they were shared.

With Judicial, Police or Government Authorities: In compliance with the law, we may be required to share your personal data to comply with legal obligations or respond to valid requests from public authorities.

With other Third Parties with your Consent: We share your personal information with other third parties only when you explicitly authorize us to do so, where applicable, sharing. This consent is obtained clearly and can be revoked at any time.

This sharing process is carried out with the commitment to preserve your privacy and ensure the security of your personal data. We implement ethical and legal standards to ensure that your information is treated in accordance with best data protection practices.

Retention of Personal Data

Your personal data will be kept for the time necessary to fulfill the purposes for which it was collected, as required by applicable laws or regulations. The criteria used to determine the retention period include the nature of the data, the purpose of the processing and the applicable legal requirements.

Data Subject Rights

You have several rights regarding your personal data, as established by the General Data Protection Law, No. 13,709/18 (LGPD):

● Right of Confirmation: Confirm the existence of processing of your personal data.

● Right of Access: Request access to your personal data and information about how it is used.

● Right of Correction: Request the correction of incomplete, inaccurate or outdated personal data.

● Right to Anonymization, Blocking or Deletion: Request the anonymization, blocking or deletion of unnecessary, excessive personal data or data processed in non-compliance with the legislation.

● Right to Portability: Request the portability of your personal data to another service or product provider, upon express request.

● Right to Erasure: Request the erasure of personal data processed based on consent, except in cases provided for by law.

● Right to Information: To be informed about the public and private entities with which the controller has shared data.

● Right to Revoke Consent: To revoke consent, at any time, for the processing of your personal data.

● Right to Object: To object to the processing carried out based on one of the hypotheses for waiving consent, in case of non-compliance with the LGPD. To exercise these rights or for any questions related to the protection of your personal data, you can access our Privacy Portal at https://lgpdespacoclif.com.br/, where you will find more information on how to manage your privacy preferences and how to contact our Data Protection Officer (DPO), Otávio Augusto Nunes Leonel, for privacy-related issues.

Processing of Personal Data of Children and Adolescents

We recognize the importance of protecting the privacy of children and adolescents. Accordingly, we do not intentionally collect personal data from individuals under the age of 12 without verifiable consent from a legal guardian. If we identify that we have inadvertently collected data from a child without appropriate consent, we will take steps to promptly remove such information from our records.

Security of Personal Data

We adopt appropriate technical and organizational security measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction. These measures include, but are not limited to:

● Access controls: Restricting access to personal data to authorized employees and partners only.

● Monitoring and auditing: Continuous verification of our security systems and practices.

Cookies

We use cookies to enhance your experience on our website, ensuring that it works efficiently and in a personalized manner for you. Cookies allow us to recognize your browser and collect information such as language preferences and privacy settings, and help us understand how you use our website.

If you prefer not to receive cookies from our website, you can set your browser to refuse cookies or to notify you when you receive a cookie, allowing you to choose to accept or decline cookies on an individual basis. Additionally, you can disable cookies altogether. To set your cookie preferences, go to the "Settings" or "Preferences" section of your browser and follow the browser-specific instructions:

● Internet Explorer: Click Settings > Internet Options > Privacy > Settings.
● Safari: Click Safari > Preferences > Privacy.

● Google Chrome: Click More > Settings > Privacy & Security > Cookies and other site data.

Disabling cookies may impact the functionality of the website and prevent you from using services that require you to log in. We recommend enabling cookies for a full experience on our website.

 

International Data Transfer

Your personal data may be transferred to countries that may not offer the same level of data protection as your home country. However, we ensure that these transfers are carried out in strict compliance with the LGPD and other applicable data protection laws. We use appropriate safeguards, such as contractual clauses approved by competent authorities and other legally recognized measures, to ensure that your personal data remains protected and secure throughout the international transfer process.

These additional measures ensure that your privacy rights are respected, regardless of where your personal data is transferred.

Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes to our internal practices or to comply with applicable laws. We encourage you to review this page regularly to stay informed of any changes. The date of the last update will be clearly indicated at the top of this policy for your reference.

● Firefox: Click Menu > Options > Privacy and Security > History > Custom Settingss.

● Safari: Click Safari > Preferences > Privacy.

● Google Chrome: Click More > Settings > Privacy & Security > Cookies and other site data.

Disabling cookies may impact the functionality of the website and prevent you from using services that require you to log in. We recommend enabling cookies for a full experience on our website.

 

International Data Transfer

Your personal data may be transferred to countries that may not offer the same level of data protection as your home country. However, we ensure that these transfers are carried out in strict compliance with the LGPD and other applicable data protection laws. We use appropriate safeguards, such as contractual clauses approved by competent authorities and other legally recognized measures, to ensure that your personal data remains protected and secure throughout the international transfer process.

These additional measures ensure that your privacy rights are respected, regardless of where your personal data is transferred.

Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes to our internal practices or to comply with applicable laws. We encourage you to review this page regularly to stay informed of any changes. The date of the last update will be clearly indicated at the top of this policy for your reference.

COOKIE POLICY


Introduction

The purpose of this policy is to highlight Espaço Clif's commitment to the privacy and security of data subjects' personal information, within the scope of the services and resources available on the website https://www.espacoclif.com.br/, in compliance with current laws, ensuring transparency and clarity.

As a fundamental prerequisite for using the website's features and interacting with Espaço Clif's activities, the data subject attests to having carefully and fully examined this Cookie Policy, and is fully informed about its content. By expressing his/her consent voluntarily and explicitly, the data subject agrees to the terms established in this document, including the collection of the aforementioned data and its use for the purposes described below.

If you do not agree with the provisions of this policy, we kindly ask that you do not access or use our services, in order to ensure compliance with the General Data Protection Law, No. 13,709/18 (LGPD).

What are Cookies?

Cookies are small files that are stored on your device whenever you visit a website, and they play a very important role. They have the ability to remember your preferences and track your online activity, significantly contributing to improving your web experience by personalizing it according to your interests.

It is important to note that some cookies are temporary in nature, while others remain on your device for a specific period of time. Overall, these discreet tools play a crucial role in optimizing the functionality of websites and providing more personalized and effective online services.

Necessary Cookies: These are essential for the basic functioning of the website and to enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, some services you have asked for, such as shopping carts or electronic payments, cannot be provided.

Performance Cookies: These cookies collect information about how visitors use the website, for example which pages they visit most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor.

All information collected by these cookies is aggregated and therefore anonymous. They are only used to improve how the website works.

Functionality Cookies: These allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personalized features. For example, a website may provide localized content by automatically selecting the language of your preferred country. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

Advertising Cookies: These are used to personalize the advertising you see on other websites based on your interests, as well as limit the number of times you see an ad. They are used to track the effectiveness of advertising and may be used to share information about your visit to our website with advertising agencies that work with us.

What is a cookie banner?

A cookie banner is a visual element designed to communicate the use of cookies on the website. It appears as a prominent bar that provides information about the use of cookies. In addition, the banner provides tools that provide greater control over the processing of these cookies, offering the user the choice to consent or refuse specific categories of cookies. It is an essential component for compliance with data protection regulations, such as the General Data Protection Law (LGPD) in Brazil and the General Data Protection Regulation (GDPR) in the European Union.

1. First-Level Cookie Banner

The first-level banner is a strategic visual interface presented to visitors as soon as they access a website for the first time. It plays a crucial role in clearly and immediately informing them about the use of cookies and other tracking technologies by the website. This initial notice not only informs users about how their information may be collected and used, but also provides explicit options for them to decide whether or not they wish to consent to this tracking process.

2. Second-Level Cookie Banner

The second-level cookie banner is an additional tool accessed from the initial banner, providing detailed information about the types of cookies used on the website and their purposes. It allows users to better understand cookies, manage their preferences by selecting or deselecting specific categories, and make informed decisions about their privacy.

3. How to accept or refuse Cookies?

If you choose not to receive cookies from our website, you have the option of refusing them through the banner available on our website or you can configure your browser preferences to reject them or request notifications when they are sent. This gives you control over accepting or rejecting cookies in a personalized way. To disable cookies, we recommend that you consult your browser settings in the "Tools" section or in a similar location.

It is important to note that we recommend enabling cookies, since disabling them may impact the proper display of some web pages and access to services that require a login. Below, we provide specific instructions for the most common browsers:

- If you use Internet Explorer.

- If you use Firefox.

- If you use Safari.

- If you use Google Chrome.

How do we share Personal Data?

In cases where Personal Data is shared with third parties, Espaço Clif ensures that all technical and organizational security measures are adopted, especially by its partners and suppliers.

Data Subject's Rights

As a data controller, Espaço Clif enables data subjects to exercise the following rights:

- Confirmation of the existence of data processing;


- Access to personal data;

- Rectification of incomplete, inaccurate or outdated personal data;

- Anonymization, blocking or deletion of unnecessary, excessive or processed personal data in non-compliance with the LGPD;

- Information about the public or private entities with which Espaço Clif shares the data subject's personal data;

- Clarification about the possibility of the data subject not providing consent for the processing of personal data, as well as about the consequences arising from refusal;

- Revocation of consent;

- Resolution of other doubts related to data processing, in accordance with current legislation.

If you request the deletion of your Personal Data, it may be necessary to keep it for a period beyond the deletion request, however all information will be duly shared, as requested and always guided by local legislation.

In addition, if you revoke your consent for purposes essential to the regular operation of our environments and services, it may result in these resources being unavailable to you.

 

If you have any questions or complaints related to this Cookie Policy, the person appointed by the Controller (Espaço Clif) as the Personal Data Processing Officer, the Employee Otávio Augusto Nunes Leonel, may assist you through the Privacy Portal at https://lgpdespacoclif.com.br/.

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